Support center
Support, contact, and complaints
One place for customer support, technical help, and complaint handling.
+47 55245554
post@rydiotaxi.no
Bergen, Norway
Contact and complaint form
Use this form for general contact, support requests, or complaints. It sends directly into the backend intake stream.
Response workflow
1
Intake
Your request enters the support queue with category + timestamp metadata.
2
Routing
Contact, support, and complaints are prioritized to the relevant team flow.
3
Follow-up
We contact you using the details you provide and close the case with action notes.
Complaint guidance
How to complain and escalate a case
If you are unhappy with a taxi trip, start with Rydio first. If the issue is not resolved, use the official public guidance and complaint channels below.
1
Send the complaint to Rydio Taxi
Use the form above or contact our central by phone or email as soon as possible after the trip.
2
Check your rights
Forbrukerrådet explains what you can claim for wrong route, delay, no-show, price issues, and other taxi disputes.
3
Escalate to Forbrukertilsynet
If you do not reach agreement with the taxi central, you can send the case to mediation with Forbrukertilsynet.
4
Use the county complaint route in Vestland
For Bergen and Vestland, the county authority explains the complaint route for taxi customers and the role of taxi centrals and licence holders.
5
Report serious matters to the police
Use the police reporting channel for threats, violence, fraud, or other serious incidents.
Include this in your complaint
- Booking reference, receipt, and date/time of the trip
- Pickup and drop-off addresses, plus any intermediate stops
- Vehicle registration number or løyvenummer if you have it
- A short description of what happened and what outcome you expect
Official links
Public guidance and complaint channels
These are official public resources for taxi complaints and consumer guidance in Norway and Vestland.
Consumer guidance
Forbrukerrådet: Taxi and passenger rights
Read what you can claim for delay, no-show, wrong route, and how to complain step by step.
Mediation
Forbrukertilsynet: Send a case to mediation
Use this when you have already complained to the taxi central and the case is still unresolved.
Vestland authority
Vestland fylkeskommune: Complaint option for taxi customers
Official information for Bergen and Vestland on how taxi complaints are handled and what details to include.
Serious incidents
Politiet: Report a criminal or serious incident
Use the police reporting channel if the matter involves threats, violence, fraud, or another serious event.
External links open official public websites. Complaint handling times and public procedures are controlled by those authorities.
FAQ
Support quick answers
How fast do you respond?
We prioritize urgent booking and safety issues first. Most requests receive first response quickly.
Can I submit complaints in both English and Norwegian?
Yes. You can submit in either language and include as much context as possible.
Can admin monitor support while site is in maintenance mode?
Yes. Admin portal remains available for moderation and issue tracking while maintenance pages are active.